Order Success

Your WindFire Designs order has been completed through paypal.

Here is what happens next:

Paypal will send you an email about the transaction and it will contain a transaction number. If you do not see this email, check your folder for spam or junk mail filter.

Here at WindFire Designs, we are notified immediately of your order via an email from paypal. The email tells us exactly which items you ordered, and contains your name and your shipping address.

Shipping:

Within a business day or two, we will log into PayPal and print a shipping label for your order.

The moment we create your label, PayPal will send you another email telling you that we've shipped your order. This email will contain a tracking number for the US Postal system.

The label we print will go to our shipping table where we will prepare your items. We will then hand your package to our postal carrier.

Answers to common questions:

Q: I never received any confirmation for my transaction?

A: PayPal is supposed to send an email for any completed transaction, and another email when we print a shipping label for that order. While on rare occasions, PayPal could fail to send these emails, it is far more common that they are filtered into a spam or junk mailbox by accident. Check there first.

Q: I completed my order, but haven't heard when it will be processed?

A: We are notified right when each order is placed. Generally we process orders 2 or 3 times per week. Your order should have a shipping label generated within 3 days of being placed.

Q: I got a shipping notification (yay) but the tracking info on the Postal website doesn't show progress?

A: Two things might be going on: 1, it's possible that the shipment hasn't left our shop. Usually packages take a day or two to process with us before their first postal scan. 2, the postal system doesn't always scan packages exactly when they are picked up. If this happens, tracking won't work very well until it reaches the next hub. In every instance we've looked into this, the package is eventually scanned and remains on schedule.

Q: [International] I ordered, and I live in a country other than the U.S. When can I expect my order to arrive?

A: On our side, everything is the same. However, once the package leaves the U.S. Post, then the tracking, customs fees, and delivery dates for international packages become a grey area. Sometimes customs fees are assessed, sometimes not. You might be notified in your mail that you have a package waiting to be paid for and picked up — keep an eye out for customs notifications — or it might just show up. Normally, customs fees are a small percentage of the package value, similar to tax rates. Packages shipped to anywhere in the world are almost always delivered within 3 weeks, often sooner—even if tracking becomes un-useful.

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