Before you ship us your kite for repair, please make sure of the following:
• If you have a printer, please print and fill out our Repair Ticket. Please include the Repair Ticket with your kite. If you don't have a printer, make your own ticket with all the same info on it.• Please make sure that your kite is clean (free of sand). This will save us the trouble of removing the sand which must be done in order to run your kite through our machines. If the kite is not clean, it is okay, but you'll be charged an extra 20 minutes for us to clean it.
• Please make sure that your kite is packed in a box that will make the trip here and back. Generally, the smaller the box, the cheaper the shipping. Put scrap paper between the kite and where the box might be cut open. We always use extreme care when opening your box - but better safe than further damaged. Styrofoam peanuts are not needed - and suck in general.• Tip battens can often be removed. Remove air from the bladders. Removing the bladders themselves IS NOT necessary.
• We suggest shipping using a tracked ground service. We gladly rush repairs - write "Time Sensitive or Rush" on the outside of the box. However, we only ship ground unless there is a rush on the repair.
-Thank you for preparing your kite for us-
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